Privacy Policy

All card information related to online transactions are sent to our payment service provider using SSL technology. No credit/debit card information is stored on our servers. Our payment service provider is PayPal.

When you visit the www.rakdca.gov.ae Web site to browse information it contains, you do so anonymously unless you choose to provide us information about yourself. If you do nothing during your visit but browse through the Web site reading pages, viewing photographs, or downloading information for example—we will gather and store certain information about your visit automatically. This information does not identify you personally.
This gathering and storing of information is separate from the activity described as monitoring in our Security Notice.
Information gathered automatically is used for, among other things, site management, compiling reports of usage statistics, and, in the case of suspected unauthorized activity, for law enforcement and possible criminal prosecution.
The following are representative of the types of information automatically collected and stored about your visit:
The Internet domain and Internet Protocol (IP) address from which you access our Web site;
The type of Internet browser and the operating system of the computer you use to access our site;
The date and time you visit our site;
The pages you visit on our site;
If you linked to our Web site from another Web site, the address of that Web site;
And, if you linked to our Web site from a search Web site, the address of that Web site and the search term you used.

Except as otherwise indicated, if you register online for creation of an account for example to avail the E-Services, using our online form and provide us your name and e-mail or postal address, and other information, we will use that information only to create your account and serve you, for example, the available E-Services.
Registered users, if they have opted to receive updates and notifications, may get email notifications on the updates on DCA regulations, updates on license guidelines and updates related to any other E-services.
The DCA does not warrant that the operation of the DCA’s website will be uninterrupted or error free, or that the content of the website will be free from Viruses. In the event that DCA notifies registered users of any known interruption or irregularities in the operation of the website, the registered user shall take such computer security related steps which may be reasonably required by the DCA under the circumstances to prevent or mitigate potential losses arising from such interruption or irregularities.

Department of Civil Aviation would also use cookies to customize the services provided to the user. These are small amounts of data that are sent to the user's browser from the web server and stored in the user's hard disk. You are required to accept cookies wherever you are prompted to login. These are basically Zip codes that categorise the user based on interests and behavior.
A cookie consists of information sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.
We use both "session" cookies and "persistent" cookies on the website. We may use the session cookies to: keep track of you whilst you navigate the website; we will use the persistent cookies to: enable our website to recognise your geographical location when you visit; and to enhance the user experience.
Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date (30-days).Our payment services providers may also send you cookies.
Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies. For example, in Internet Explorer you can refuse all cookies by clicking "Tools", "Internet Options", "Privacy", and selecting "Block all cookies" using the sliding selector. Blocking all cookies will, however, have a negative impact upon the usability of many websites, including this one.

Personal information submitted to us via this website will be used for the purposes specified in this privacy policy or in relevant parts of the website.
We may use your personal information to:
administer the website; If we need to contact you in relation to any membership on BestAviation.net
improve your browsing experience by personalizing the website;
enable your use of the services available on the website;
send to you goods purchased via the website, and supply to you services purchased via the website;
send statements and invoices to you, and collect payments from you;
send you general (non-marketing) commercial communications;
send you email notifications which you have specifically requested;
send to you our newsletter and other marketing communications relating to our business which we think may be of interest to you by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications)
provide third parties with statistical information about our users - but this information will not be used to identify any individual user;
deal with enquiries and complaints made by or about you relating to the website;
Where you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the license you grant to us.
We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing.
All our website financial transactions are handled through our payment services provider, PayPal. You can review the PayPal privacy policy at www.paypal.com. We will share information with PayPal only to the extent necessary for the purposes of processing payments you make via our website and dealing with complaints and queries relating to such payments.

We may disclose information about you to any of our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes as set out in this privacy policy.
In addition, we may disclose your personal information:
to the extent that we are required to do so by law;
in connection with any legal proceedings or prospective legal proceedings;
in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk)
to the purchaser (or prospective purchaser) of any business or asset which we are (or are contemplating) selling;
to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.
Except as provided in this privacy policy, we will not provide your information to third parties.

Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this privacy policy.
Information which you provide may be transferred to countries (including the United States) which do not have data protection laws equivalent to those in force in the European Economic Area.
In addition, personal information that you submit for publication on the website will be published on the internet and may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.
You expressly agree to such transfers of personal information.

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
We will store all the personal information you provide on our secure (password- and firewall- protected) servers. All electronic transactions you make to or receive from us will be encrypted using SSL technology.
Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
You are responsible for keeping your password and user details confidential. We will not ask you for your password (except when you log in to the website).

We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.

You may instruct us to provide you with any personal information we hold about you. Provision of such information will be subject to: the payment of a fee and
the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).
We may withhold such personal information to the extent permitted by law.
You may instruct us not to process your personal information for marketing purposes by email at any time. In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt-out of the use of your personal information for marketing purposes.

The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.

Please let us know if the personal information which we hold about you needs to be corrected or updated.

If you have any questions about this privacy policy or our treatment of your personal information, please write to us by email or by post to Department of Civil Aviation,Ras Al Khaimah.